Cancellation Policy:
Once you place your order, it cannot be cancelled. Please contact us via DM on Instagram: @undenim_in or email us at unindia@unforus.com for further assistance.
Return & Refund Policy:
Once your order has been taken and processed, a lot of effort and time goes into making sure each of these product meets your fashion and quality expectations. As each product is upcycled and unique in its own way, we do not offer any exchanges.
We do offer 14 days hassle-free returns from the date of delivery, as per product category, please see below:
Accessories - Bags and Caps: No return/refund
Garments - 14 days returns and refunds, no exchanges (except select categories as stated in below policy)
Exchange Policy
We understand that sometimes a size or style might not feel quite right. While we typically do not offer exchanges due to the unique and upcycled nature of our pieces, we’ve made an exception for a select range of garments.
Eligible Products for Exchange (14 Days from Delivery):
You can request an exchange within 14 days of delivery for the following products:
Panelled Shift Dress
Dark Indigo Short Top X Waist Coat
Dark Indigo Full-Sleeved Shacket
Light Indigo Half-Sleeved Shirt
Mid Indigo Half-Sleeved Shirt
Dark Indigo Geometric Crop Top
Exchange Conditions:
Exchange is valid only for size change within the same product category.
Products must be unused, unwashed, and returned with original tags and packaging.
Exchange requests must be raised within 14 days of delivery.
Non-Exchangeable Items:
All accessories (bags, caps) are final sale — no exchanges or refunds.
Products outside the list above are eligible for return only, not exchange.
Damaged Product:
In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, please contact us via DM on Instagram: @unforus_in or email us at support@unforus.com with details of the product, within 48 hours to process a replacement/return and refund as possible.
Regarding Returns:
Returns will be picked from the same address where the product is delivered.
Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, the customer will have to send the shipment back to the company address.
Kindly pack the items securely to prevent any loss or damage during transit.
Refund processing:
For refunds processing, ensure the product remains unused and is preserved in its original condition along with the tags and packaging.
Once the product is received and quality check is completed, the net amount paid by you (excluding instant cashback/discount) will be refunded to the same account/mode of payment.
If the returned product does not pass the quality check, the refund will not be processed.
Kindly allow 2-5 days for the return to be processed and the amount to be shown in your bank account.
How to Request a Return or Exchange
If you'd like to return or exchange an item purchased from Un Denim, please follow the steps below:
Option 1: Self-Service Return/Exchange Portal
You can initiate your return or exchange directly through our customer portal:
Click here to start your return/exchange
If you face any issues using the portal, you can always reach out to us via email.
Option 2: Request via Email
Email us at support@unforus.com or unindia@unforus.com with the following details:
Your Order Number
The Product(s) you wish to return or exchange (if multiple)
A brief Reason for Return/Exchange
Your feedback helps us improve and better serve our community.
What Happens Next
Our team will respond with you and confirm your pickup.
Ensure the product is unused, unwashed, in original condition, with all tags intact.
Keep the package ready — our return pickup partner will contact you on your registered number to coordinate the pickup.
Once we receive and quality-check your return, we’ll email you the refund or exchange confirmation.
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